Information We Collect
When you register or use the 218i platform, we collect several categories of information to ensure our services run smoothly and securely. This includes:
Full name, email address, phone number, date of birth and identity verification information provided during registration or the identity verification process.
Transaction details in Malaysian Ringgit (MYR), your chosen payment methods such as GrabPay or Touch 'n Go, and deposit and withdrawal records. We do not store full card details directly.
Device type, operating system, browser version, IP address, screen resolution, and other technical data collected automatically when you use the platform.
In-platform activity records including games played, bets placed, access times, pages visited and interactions with platform features.
Why We Use This Information
218i uses the information collected for clear and legitimate purposes. We do not use your data for anything unrelated to delivering our platform services. The purposes include:
- Account management — creating, verifying and maintaining your user account securely
- Transaction processing — accurately processing deposits, withdrawals and all financial transactions in MYR
- Identity verification — meeting identity verification requirements to prevent fraud and money laundering
- Service Improvements — analysing usage patterns to improve the interface, performance and overall user experience
- Communications — sending account notifications, transaction updates and important platform announcements
- Security — detecting and preventing fraudulent activity, hacking and platform abuse
Cookies & Session Tracking
218i uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device when you visit our platform.
We use several types of cookies:
- Essential cookies — required for core platform functionality such as login, user sessions and security. These cookies cannot be disabled.
- Analytics cookies — helping us understand how users interact with the platform, which pages are visited most, and where users encounter difficulties
- Preference cookies — saves your preferences such as interface language and display settings so you don't have to reconfigure them every time you log in.
You can manage cookies through your browser settings. However, disabling essential cookies may affect platform functionality. 218i does not use third-party cookies for advertising purposes.
Data Storage, Security & Sharing
Data Security
218i applies appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration or loss. These include SSL encryption for all data transmissions, strict database access controls, and continuous monitoring for security threats.
Retention Period
Active account data is retained for as long as your account remains active. Once an account is closed, essential data is kept for the period required to fulfil applicable legal and financial regulatory obligations, after which it will be deleted or anonymised.
Third-Party Sharing
218i does not sell user personal data to any third party for marketing purposes. We may share necessary data with approved payment processors to complete your transactions, or with competent authorities when required by Malaysian law. All third parties we work with are bound by strict confidentiality agreements.
Your Rights as a User
As a 218i user, you have certain rights regarding your personal data. We respect these rights and will endeavour to process your requests within a reasonable timeframe.
You have the right to request a copy of the personal data we hold about you. Contact our support team to make this request.
If your data is inaccurate or incomplete, you have the right to request a correction through your account settings or by contacting customer support.
In certain circumstances, you have the right to request the deletion of your personal data. However, this right may be limited by applicable legal obligations.
To exercise any of these rights or to lodge a privacy-related complaint, please contact the 218i team at: [email protected]. We will respond within 14 business days.
Policy Updates & Contact
218i reserves the right to update this Privacy Policy at any time. Users will be notified of any significant changes via in-platform notifications or registered email. The latest version of this policy will always be available on this page, with a clear update date shown at the top.
Continued use of the 218i platform after any policy changes are published constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about our privacy practices.
If you have any questions, concerns or requests regarding your privacy and the handling of your personal data, please don't hesitate to reach out to us:
- Support email: [email protected]
- General enquiries: FAQ Page
- Terms of use: Terms & Conditions